Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What is the typical shipping timeframe for furniture items?
Most in-stock furniture pieces are processed within 2-3 business days. Depending on your location, delivery typically takes between 5 to 10 business days. Large or fragile items are shipped via specialized white-glove carriers to ensure they arrive in perfect condition.
Do you offer a warranty on Treasurebox products?
Yes, all our home goods and furniture come with a standard 12-month manufacturer warranty covering structural defects and craftsmanship. This ensures your home remains beautiful and functional for years to come.
What is your return policy for home decor?
We want you to love your space. If you are not satisfied with your purchase, you can return most items within 30 days of delivery. Items must be in their original packaging and unassembled to qualify for a full refund.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link and a unique ID to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Afterpay or Klarna, allowing you to style your home now and pay later.
Are the materials used in your products sustainably sourced?
Treasurebox is committed to sustainability. We prioritize suppliers who use FSC-certified wood, recycled textiles, and eco-friendly dyes to minimize our environmental footprint while maintaining high quality.